If all conditions are met, the purchase amount (less postage) will be credited to your original method of payment within 5 (five) working days of receipt of goods.
Please be sure that returned items are still new, unworn (except to try them on), in their original plastic bag, with its hand tag and protector strip left in place.
You must send the goods back to the address specified on the confirmation email at your own cost (unless we delivered the item to you in error or the item is damaged or defective).
Viva La Moda does not issue refunds on “change of mind” purchases.
We will give the full refund on the item(s) returned. We don,t refund the shipping fees. Remember, you can exchange/return your purchase for up to 14 days from the purchase date.
NOTE: We do not refund items on sale or specials. You can choose to receive another size, colour, or different style in exchange.
Please complete the form below to request an RMA number: